Solutions — International Development
International Projects Gallery
A visual record of our international development work across 14+ countries.
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Crown Lands Support Program (CLASP) — Customer Service Training & Charter
Municipal Solutions designed and facilitated 8 Customer Service Training workshops for leadership and 60 civil servants of the National Land Secretariat (NLS), including representatives from Housing, Planning, Surveys and Mapping, and Registrar. A companion engagement produced the TCI Government's first national Customer Service Charter.
Ernst & Young / Teraquad UKCrown Lands Support Program (CLASP) — Multi-Agency Organizational Assessment
Municipal Solutions designed and facilitated a large-scale, cross-cutting organizational assessment and stakeholder mapping of governance systems, personnel, and processes across the Attorney General's office, Crown Land Department, Housing Unit, Department of Environmental and Coastal Resources, and Office of the Premier. The engagement identified and developed mitigation strategies for interagency risks.
Ernst & Young / Teraquad UKState Resilience Building Contract (SRBC) — Institutional Strengthening
Municipal Solutions managed the largest state budget-support project in history — a $1.4 Billion program providing on-demand technical assistance to 9 ministries and agencies, funded by the EU, US Government, and the World Bank. Work included organizational assessments of the Supreme Audit Office, Afghanistan Revenue Department, Ministry of Mines, Ministry of Labor, Civil Service Commission, Ministry of Rural Development, and Ministry of Finance. Municipal Solutions designed and facilitated a multi-donor workshop for 70 participants including 9 donor agencies (World Bank, IMF, Switzerland, Sweden, USAID, EU Delegation, JICA) and ministry officials. The team managed 30+ international experts across operations, security, and technical divisions.
European Commission Delegation / IBF InternationalNational MSME Strategy & Process Improvement — Office of the President / Ministry of Trade
Municipal Solutions assisted in the development of a national strategy and transition plan for Egypt's Micro-Small-Medium Enterprise Development Agency (MSMEDA). Work included institutional assessments through participatory workshops, recommendations on improving business and lending processes, a national process mapping workshop producing 35 SOPs for all major MSME business processes (sectors: Agriculture, Industry, Customer Service, Banks, NGOs), and a GAP Analysis of CRM practices aligned with international standards.
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) / B&S EuropeMyanmar Ministry of Finance & Planning — National Institutional Assessment & Transition Plan
Municipal Solutions conducted a national assessment of all planning functions at the local, regional, and national levels to develop a transition plan and national strategy for the Planning Directorate of the Ministry of Planning & Finance (MOPF). Deliverables included a fully interactive national planning workshop for 60 managers from the Head Office, States & Regions, and Townships; institutional assessment surveys for 130+ managers; and 2 days of Process Improvement and Organizational Structure Assessment training at the Union Civil Service Board for 35 Directors General across 10 ministries.
European Commission to Myanmar (GOPA Consultants)Upgrading the Cadastral Management Information System (CMIS)
Municipal Solutions developed a comprehensive Implementation Roadmap to upgrade the Cadastral Management Information System (CMIS) for the Government of the Republic of Trinidad & Tobago (GORTT). The engagement included nationwide and regional assessments, workshop design and facilitation, and the final CMIS Transition Roadmap for the National Survey & Mapping Division.
Inter-American Development Bank (IADB) / Teraquad U.K.Myanmar Development Affairs Offices (DAO) — Local Government Service Delivery
Municipal Solutions designed and facilitated 5 two-day workshops for over 500 local and regional government officials to improve local government service delivery across Myanmar. A comprehensive assessment of regional and local government service delivery needs was conducted, resulting in a 3-Year Action Plan for local government improvement adopted by The Asia Foundation, UN, and World Bank to guide policy and funding through 2018.
European Commission Delegation / The Asia Foundation / VNGPublic Administration Facility (PAF) — National Assessment & Strategic Plan
Municipal Solutions served as face-to-face liaison to the EU Delegation in Libya, assessing the national Public Administration Facility (PAF) strategy for public sector reform. Engagements included direct meetings with Ministers, Deputy Ministers, and Department Heads across Finance, Planning, Labor, the Prime Minister's Office, General National Congress, Local Government, Foreign Affairs, and the High National Electoral Commission. Deliverables included the Libya EC PAF Assessment Report and a 2-year financial and mission strategy recommending EC activities for 2015–2017.
European Commission Delegation / B&S EuropeSri Lanka Local Economic Development Project
Municipal Solutions provided technical advisory support for the development of surveys and assessments covering national, regional, and local economic development. Assessments formed the basis for thematic workshops and competitive economic development strategies that strengthened local and regional economies.
USAID / ICMA InternationalMunicipal Capacity Development (MCD) Program
Municipal Solutions led organizational assessments and implementation of the Municipal Capacity Development strategy to improve governance and institutional capacity across 25 cities, towns, and regional governments under the ADB-financed City Region Development Project (CRDP). Work included institutional assessments of all 25 local governments, capacity development plans for 23 governments, technical training for 8 consultants and 53 facilitators, and sustained collaborative engagement with 1,000s of elected officials and civil servants.
Asian Development Bank / SMEC InternationalIraqi Council of Representatives — Training Management Program
Municipal Solutions led organizational assessments and implementation of the Municipal Capacity Development strategy to improve governance and institutional capacity across 25 cities, towns, and regional governments under the ADB-financed City Region Development Project (CRDP). Work included comprehensive organizational assessments of 53 cities and towns covering Finance, ICT, HR, Public Works, Police & Fire; identification and prioritization of efficient local governments; capacity development plans for 23 governments; and building institutional capacity to manage $170,000,000 in investment capital. Technical training was delivered to 8 consultants and 53 facilitators and sustained collaborative engagement maintained with 1,000s of elected officials and civil servants.
European Commission to Iraq / Human DynamicsRisk Management Orientation for US & International University Programs
Risk management orientation delivered to representatives of 30 US and international university study-abroad programs in Florence, Italy. Consultant: David Evertsen.
Emergency & Risk Management Master's Curriculum Development
Developed curriculum for a Master's degree program in Emergency & Risk Management for Link Campus University (Rome) in partnership with the University of Malta. Consultant: David Evertsen.
Post-Incident Debrief — Brussels Terror Attacks
Post-incident debrief conducted following the 2016 terrorist attacks in Brussels, Belgium. Consultant: David Evertsen.
Post-Incident Debrief — Paris Terror Attacks
Post-incident debrief conducted following terrorist attacks in Paris, France. Consultant: David Evertsen.
Security Training & Post-Incident Debriefings for Development Workers
Security trainings and post-incident debriefings for international development workers operating in high-risk environments. Consultant: David Evertsen.
Afghanistan Ministry of Agriculture (MAIL) — Capacity Building & Change Management Program
Municipal Solutions implemented the Capacity Building & Change Management Program (CBCMP) for the Ministry of Agriculture, Irrigation and Livestock (MAIL), providing technical assistance at national and sub-national levels to 9,600 civil servants in 34 provinces and 364 districts. Work included a programmatic audit of 10 directorates, organizational assessments and realignment plans for 12 directorates (Planning, Budgeting, Extension Service, Plant Protection, Statistics, HR & IT), process mapping workshops, and development of a Performance Measurement Framework with M&E.
USAID / IESC & ICMA InternationalSite Assessments, Risk Mitigation & Transport Plan Assistance
Site assessments, risk mitigation, and transport plan assistance conducted in Kabul, Afghanistan. Consultants: David Evertsen and Stafford "Mel" Melerine.
Afghanistan Technical Assistance Program (ATAP) — Strategic Plan Development
Municipal Solutions provided technical assistance to support completion of the Ministry's 3-year Strategic Plan under ATAP. Services included coaching and mentoring the Implementation Team in results-based planning, development of a Performance Measurement Framework (including M&E), facilitation of inter-ministerial consultations, and development of a costing and implementation strategy. Municipal Solutions also facilitated donor-coordination meetings with aid organizations including India, DFID, USAID, UN, World Bank, and ADB.
Canadian International Development Agency (CIDA) / CANADEMNational Traffic Directorate — Anti-Corruption & Process Reform
Municipal Solutions was engaged to revise national Driver's License and Vehicle Registration processes and reduce corruption in one of Afghanistan's most corrupt directorates. Objectives included increasing revenues, improving service delivery, decreasing corruption, and creating sustainable institutional change. Work included organizational assessments, stakeholder process re-engineering workshops at the Ministry of Interior and Ministry of Finance, and coaching Afghan counterparts in capacity development and sustainability strategies. Project briefings were provided to the Canadian Ambassador.
Canada Department of Foreign Affairs (DFADT)Ministry of Labor, Social Affairs, Martyrs & Disabled (MOLSAMD) — Strategic Planning & Performance Management
Municipal Solutions developed the National and Provincial Strategic Plan for Personnel and Resources for the Ministry of Labor, Social Affairs, Martyrs & Disabled (MOLSAMD). Work included the development of National and Regional Performance Management Standards and a comprehensive Performance Measurement Framework with Monitoring & Evaluation components, designed to guide the Ministry's strategic direction at both the national and sub-national levels.
Canadian International Development Agency (CIDA) / CANADEMKabul City Initiative (KCI) — Municipal Financial Reform & Capacity Building
Municipal Solutions led organizational development implementation of Law 21 — a landmark decentralization measure creating new functions and authority for provincial and local governments. Work spanned 15 provinces and included organizational assessments of more than 250 departments, process-mapping of Finance, Planning, and Legislative functions across 105 departments, and staffing gap analysis of more than 10,000 civil servants. Additional deliverables included curriculum development and delivery of course materials used by 15 Governors' Offices and Provincial Councils, 8 national Training-of-Trainer workshops, co-authorship of the 144-page Local Government Organizational Development Manual for USAID in Iraq, and weekly briefings to US Military Commanders, US Diplomats, UN, and USAID Mission Directors.
U.K. DFID / Adam Smith International; USAID / ARD TetratechLocal Governance Program III (LGP-III) — Decentralization & Organizational Development
Municipal Solutions contributed to the $120 million Kabul City Initiative over two phases. In the financial reform phase (2011), work included process mapping of 24 key finance and revenue functions, facilitation of 7 workshops with 150 managers across 16 departments and 22 districts, and rewriting 26 municipal finance and revenue processes. In the organizational assessment phase (2010), Municipal Solutions designed and administered a comprehensive 3-month assessment of institutional and human capacity across 16 directorates, 22 district offices, 156 managers, and 6,500 employees — the results of which directed the allocation of $120 million in project resources. Multiple capacity building training, coaching, and on-the-job training sessions were delivered to the municipality.
USAID / RTI InternationalLebanese Local Economic Development Project
Municipal Solutions provided remote technical advisory support for SWOT analysis of 10 cities and the development of 4 technical surveys and assessments covering local economics, inter-city connectivity, accessibility to basic services, and institutional capacity. Assessment findings were used to conduct thematic workshops and develop competitive economic development strategies.
World Bank / USAID / ICMA InternationalLocal Government Assistance Program (LGAP) — Program Development
Municipal Solutions provided technical advisory support for project scoping and proposal preparation for the Local Government Assistance Program in Bosnia.
University Risk Assessment, Safety Plan & Emergency Exercise
Global Security Experts Lynn Steffensen, Glenn Winn, Italian Carabinieri and former Special Police Max Panconi and US Emergency Planning consultant David Evertsen work with the International Studies Institute (ISI) to combine US and International best practices in University Risk Assessments (internal), Hazards Assessment (external), conducted Staff Skills Inventories, created an Incident / Crisis Command Structure (ICS), and designed / executed a multi-jurisdictional Table-Top Emergency exercise in Florence, Italy.
International Studies Institute (ISI) / Umbria InstituteProject Report
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