Many municipalities have discovered already that it’s getting harder these days to find and train the next generation of leaders who need guidance and skills to lead in perhaps the most difficult time in history.
❖ The Effective Municipal Leader'
❖ Communicating as a Municipal Leader
❖ Attitude Sets the tone
❖ Mastering Positive & Negative Feedback
❖ Managing your Time & Setting Priorities
❖ Making your Leadership Work for You
❖ Strategic Municipal Goal-Setting
❖ Building a High-Performance Customer Service Team
❖ Ethical Excellence
❖ Building a Strong Municipal Team
❖ Effective Performance Management
❖ Visionary Leadership Succession Planning
❖ Making Change work for you and your Team
We provide more than fifteen (15) courses in four (4) areas listed below.
❖ Public Sector Communication Excellence
❖ Public Sector Customer Service Excellence
❖ Dealing wi/ Angry Citizens & Difficult People
❖ Teaming up to Better Serve the Citizens
Completing the Municipal Customer Service Program is easy: each attendee completes all four (4) ½-day onsite workshops over a 2- to 8-month time period.
The Municipal Leadership Academy workshops are best done over 3- to 12-months.
We’ve designed specialized municipal workshops on timely topics - each are ½-day in duration. We suggest that our clients choose two workshop topics that their staff needs most and have their employees complete one in the afternoon of the first day and then the morning session of the second.
Specialized courses include:
❖ School Safety / Emergency Response
❖ Emergency Management
❖ Strategic Planning
❖ International Aid & Development
❖ Conflict Resolution
❖ Eliminating Harassment & Discrimination
❖ Life - Family - Work Balance
❖ Reducing Stress & Managing Anger
❖ Telephone Customer Service
❖ The Professional Executive Assistant
❖ Planning, Zoning, Engineering & Code
These courses may also be combined with courses from either the Leadership Academy or Customer Service program to create a customizes training approach.