PUBLIC SECTOR TRAINING PROGRAMS
Municipal Solutions global partners provide world-class Municipal Leadership training programs which offer a well-rounded curriculum to help your managers, supervisors, and community leaders significantly increase their effectiveness. We have provided these and additional trainings for 100s of local governments in the US and internationally in Afghanistan, Bangladesh, Iraq, Libya and Myanmar.
Our world-class curriculum teaches principles and skills that apply to virtually all public-sector employees.
The Municipal Leadership Academy
Many municipalities have discovered already that it’s getting harder these days to find and train the next generation of leaders who need guidance and skills to lead in perhaps the most difficult time in history.
❖ The Effective Municipal Leader
❖ Communicating as a Municipal Leader
❖ Attitude Sets the tone
❖ Mastering Positive & Negative Feedback
❖ Managing your Time & Setting Priorities
❖ Making your Leadership Work for You
❖ Strategic Municipal Goal-Setting
❖ Building a High-Performance Customer Service Team
❖ Ethical Excellence
❖ Building a Strong Municipal Team
❖ Effective Performance Management
❖ Visionary Leadership Succession Planning
❖ Making Change work for you and your Team
We recommend these Municipal Leadership Academy workshops be done over a 3- to 12-month time period.
Customizable. You can customize it to meet your highest training priorities. If you prefer, any of these workshops may be taken separately.
Certification. Each graduate receives a certificate of graduation signed by the Chief Administrator and/or Human Resource Manager, and the Trainer.
Why choose Municipal Solutions training programs?
❖ Our professional trainers are international experts and former public administrators.
❖ Our curriculum is comprehensive and flexible.
❖ Out training specializes in local government.
❖ Our classes are interactive, staff-friendly & fast-paced.❖ We practice proven learning methods for the real world.
❖ We increase productivity, lower complaints, make your agency more effective and improve service quality.
❖ All courses are affrordable for the smallest budgets.
The Municipal Customer Service Program
Those who interact with citizens or co-workers in the office, on the phone, in the community, or in the field will find new ways to approach both internal and external customers more professionally. Your staff will be known by citizens for their high-quality service.
We provide more than fifteen (15) courses in four (4) areas listed below.
❖ Communication Excellence in the Public Sector
❖ Customer Service Excellence in the Public Sector
❖ Dealing with Angry Citizens and Difficult People
❖ Teaming up to Better Serve the Citizens
Completing the Municipal Customer Service Program is easy: each attendee completes all four (4) ½-day onsite workshops over a 2- to 8-month time period.
We’ve designed specialized municipal workshops on timely topics - each are ½-day in duration. We suggest that our clients choose two workshop topics that their staff needs most and have their employees complete one in the afternoon of the first day and then the morning session of the second. These courses may also be combined with courses from either the Leadership Academy or Customer Service program to create a customizes training approach. Specialized courses include:
❖ Conflict Resolution
❖ Eliminating Harassment & Discrimination
❖ Emergency Management
❖ Life - Family - Work Balance
❖ Reducing Stress & Managing Anger
❖ School Safety / Emergency Response
❖ Strategic Planning
❖ Telephone Customer Service
❖ The Professional Municipal Assistant
❖ Zoning, Engineering & Code Enforcement